Privacy Policy

About us

ARP Research is a UK market research agency. Our work involves online, telephone, postal and face to face surveys and focus groups on behalf of our clients where we ask respondents to give us their views and opinions on a particular subject or issue.

Any information provided by respondents will only be used for the purposes of research and will be treated as confidential unless you consent to be identified, in which cases we will ensure that the information is only used for the stated purposes.

Any references to ‘us’ or ‘we’ in this document refer to ARP Research Ltd.

About the policy

This privacy policy governs the privacy for all survey participants and visitors to www.arp-research.co.uk and www.arpsurveys.co.uk.

Contact

If you have any questions about this privacy policy or our treatment of your personal data, including to access, delete or change any personal data we may hold about, please email our Data Protection Officer at support@arp-research.co.uk.

Company name: ARP Research Ltd

Company Registration Number: 07342249 (England and Wales)

Registered office address: 1 Dickenson Court, Sheffield, S35 2ZS

Personal Information

Personal information means any information that could identify you such as your name, address, e-mail, phone number etc. We only hold the minimum personal information required for the administration and analysis of the survey. All views and opinions that participants in a survey give us are pseudonymised.  This means that they are only linked to you by a unique identifier.

Any personally identifiable data either collected during the course of the survey or processed on the behalf of our client for the administration or analysis of the survey, will be destroyed upon completion of the project, or sooner if you request us to do so.

We process your data under the terms of written agreements with our clients on the legal basis of legitimate interest market research purposes.

You have the right under the General Data Protection Regulation (GDPR) to do the following:

To exercise any of these rights, please contact our Data Protection officer at support@arp-research.co.uk

Security of your personal data

We use the most common SSL (Secure Socket Layer) method in connection with the highest level of encryption supported by your browser. Usually this is a 256-bit encryption. Encryption is indicated by the closed display of the key or lock symbol in the address or status bar of your browser.

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Any personal data collected will be held securely on ARP Research’s servers. Data is accessible only to suitably authorised ARP Research staff for the purposes of survey research and website administration.

About this website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Information collected by this website

We may collect, store and use the following kinds of personal data:

Using the information collected

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:

We will not without your express consent provide your personal information to any third parties.

Web site cookies

We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may send a cookie which may be stored by your browser on your computer. We may use the information we obtain from the cookie in the administration of this website to improve the website’s usability. We may also use that information to recognise your device so that you do not have give a username or password for every page, or to give the same information more than once.

Most browsers allow you to refuse to accept cookies. This will, however, have a negative impact upon the usability of this and many other websites.

External links

This website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Last updated: May 2018

Contact and details

(t) 0844 272 6004

Registered in England and Wales, No. 07342249

VAT No. 99661755

Data Protection No. Z2359061