STAR is the Survey of Tenants and Residents – a flexible approach developed and promoted by HouseMark. Since 2011 it has become the standard for tenants and residents surveys across the sector, with the added advantage for HouseMark members that they can benchmark their scores. The STAR framework was comprehensively revised in 2020 for both perception and transactional surveys.
For comprehensive STAR guidance and other resources visit HouseMark’s STAR website
ARP (and previously Priority Research) have a long track record delivering resident satisfaction surveys that recognise the specific needs of providers in Wales. With clients across the country we ensure that our STAR surveys are tailored to meet Welsh Government returns requirements and ensuring that requirements for using the Welsh language are met.
ARP Research (and Priority Research before that) specialises in housing research and consultation, and is one of the primary providers of STAR surveys nationwide. We have over two decades of experience in housing/ support services research and consultation, having previously delivered over 30 STAR surveys in the last two years alone for housing associations, local authorities and support service providers throughout the country.
With a longstanding commitment to bespoke survey research tailored to the specific needs of every client, ARP Research have the experience, expertise and focus to ensure our clients gain the maximum insight from their survey work.
If you would like to discuss your STAR survey requirements in more detail, just get in touch by telephone or web here.