What is STAR?

STAR is the Survey of Tenants and Residents – a flexible approach developed and promoted by HouseMark. Since 2011 it has become the standard for tenants and residents surveys across the sector, with the added advantage for HouseMark members that they can benchmark their scores.

For comprehensive STAR guidance and other resources visit HouseMark’s STAR website


STAR in Scotland

The recently introduced STAR in Scotland has been designed by HouseMark Scotland and SHBVN (Scottish Housing Best Value Network) to link the requirements under the Scottish Social Housing Charter with the established STAR framework. ARP Research are a listed supplier of STAR in Scotland surveys.

For further information on STAR in Scotland, visit HouseMark’s STAR in Scotland website

STAR in Wales

ARP (and previously Priority Research) have a long track record delivering resident satisfaction surveys that recognise the specific needs of providers in Wales. With clients across the country we ensure that our STAR surveys are tailored to meet Welsh requirements, including appropriate evidence to meet the Welsh Assembly’s Delivery Outcomes and ensuring that requirements for using the Welsh language are met.

Why choose us?

ARP Research (and Priority Research before that) specialises in housing research and consultation, and is one of the primary providers of STAR surveys nationwide. We have well over a decade of experience in housing/ support services research and consultation, having previously delivered over 30 STAR and STATUS surveys in the last two years alone for housing associations, local authorities and support service providers throughout the country.

With a longstanding commitment to bespoke survey research tailored to the specific needs of every client, and as active contributors to the design and continued development of the HouseMark STAR questionnaire, ARP Research have the experience, expertise and focus to ensure our clients gain the maximum insight from their survey work.

Included as standard

If you would like to discuss your STAR survey requirements in more detail, just get in touch by telephone or web here.

Contact and details

(t) 0844 272 6004

Registered in England and Wales, No. 07342249

VAT No. 99661755

Data Protection No. Z2359061