ARP Research is a UK market research agency. Our work involves online, telephone, postal and face to face surveys and focus groups on behalf of our clients where we ask respondents to give us their views and opinions on a particular subject or issue.
Any information provided by respondents will only be used for the purposes of research and will be treated as confidential unless you consent to be identified, in which cases we will ensure that the information is only used for the stated purposes.
Any references to ‘us’ or ‘we’ in this document refer to ARP Research Ltd.
This privacy policy governs the privacy for all survey participants and visitors to www.arp-research.co.uk and www.arpsurveys.co.uk.
If you have any questions about this privacy policy or our treatment of your personal data, including to access, delete or change any personal data we may hold about, please email our Data Protection Officer at support@arp-research.co.uk.
Company name: ARP Research Ltd
Company Registration Number: 07342249 (England and Wales)
Registered office address: 1 Dickenson Court, Sheffield, S35 2ZS
If you are not satisfied with the way in which we have answered a request or concern, or how we have handled your information, you have the right to make a complaint to the Information Commissioner. Their contact details can be found on their website.
You do not need to complain to us first, but we would encourage you to contact our Data Protection Officer so we can consider your concerns as quickly as possible.
Personal information means any information that could identify you such as your name, address, e-mail, phone number etc. We only hold the minimum personal information required for the administration and analysis of the survey. All views and opinions that participants in a survey give us are pseudonymised unless you give us your express consent to do otherwise. This means that they are only linked to you by a unique identifier.
Any personally identifiable data either collected during the course of the survey or processed on the behalf of our client for the administration or analysis of the survey, will be destroyed upon completion of the project, or sooner if you request us to do so.
We process your data under the terms of written agreements with our clients on the legal basis of legitimate interest market research purposes.
You have the right under the General Data Protection Regulation (GDPR) to do the following:
To exercise any of these rights, please contact our Data Protection officer at support@arp-research.co.uk
We use the most common SSL (Secure Socket Layer) method in connection with the highest level of encryption supported by your browser. Usually this is a 256-bit encryption. Encryption is indicated by the closed display of the key or lock symbol in the address or status bar of your browser.
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Any personal data collected will be held securely on ARP Research’s servers. Data is accessible only to suitably authorised ARP Research staff for the purposes of survey research and website administration.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
We may collect, store and use the following kinds of personal data:
Personal data submitted on this website or collected on a paper, telephone or in-person survey will be used for the purposes specified in this privacy policy or in relevant parts of the website. We may use your personal information to:
We will not without your express consent provide your personal information to any third parties.
We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may send a cookie which may be stored by your browser on your computer. We may use the information we obtain from the cookie in the administration of this website to improve the website’s usability. We may also use that information to recognise your device so that you do not have give a username or password for every page, or to give the same information more than once.
Most browsers allow you to refuse to accept cookies. This will, however, have a negative impact upon the usability of this and many other websites.
This website may contain links to other websites. We are not responsible for the privacy policies or practices of third party websites.
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
Last updated: Jan 2023
